Published October 22, 2026.
Classify the issue by harm and urgency
Separate safety, active damage, habitability, and cosmetic issues. A leak above a wine cellar is not a scuff on a wall.
Record the classification and the person who made it.
Dispatch only with access and approval
Confirm the vendor, the access window, the approval limit, and the contact. A vendor should not arrive without a confirmed plan.
Record the work order and the completion evidence.
Close with the owner and the client
Send a short factual update to the owner or client, with the fix, the cost, and any follow-up.
Review repeat issues monthly.
Source: reference.